Onsite Engineers available 9.00am – 5.30pm Mon-Fri *

Our engineers will turn up to your premises looking smart and with a courteous, friendly and professional attitude, and will work in a discreet manner so not to disrupt your work, employees or customers.

Remote Support available 9.00am – 5.30pm, Mon-Fri *

Remote access by a qualified technician means shorter waiting times, increased productivity and reduced costs, all at a click of a button.

Telephone Support available 9.00am - 5.30pm, Mon-Fri *

Get the support you need when you need it. Call our trained helpdesk team who are able to talk through your issue over the phone. Usually some form of remote support access is required to fix issues remotely, however this depends on the severity of the issue, which will be determined by the helpdesk representative and logged into our helpdesk before we undertake the work.

One single point of contact, a dedicated account manager is here to handle all of your IT questions.  Your account manager will be responsible for scheduling and implementation of all IT matters, and will hold your quarterly review meetings.  This opens up a direct channel of communication so we can better understand your needs and habits.

Are your Server and Workstations up-to-date? Do they have the latest Windows updates, security patches, firmware and/or drivers?  Because we are proactive in our approach to IT support, we make sure we address the real issues that cause you problems, keeping your business running smoothly and efficiently.

We believe that a well managed network is a trouble free network, that's why with all of our Monthly IT Support contracts we install our clever live system Monitoring software on EVERY computer being supported, so we can check it all day, every day for any issues. By being proactive and sniffing out potential problems before they occur, we can keep you up and running with minimum impact on your day-to-day business.

Please click here to see ore about our Live System Monitoring.

Your server has gone down, your staff are sat there doing nothing, your phones are ringing but you can't process your orders - what do you do? Here at Kelly Computer Services we understand the impact that downtime has on your business. That's why we offer 2 hour priority response to all business critical support requests. This means you are always our no.1 priority - we wouldn't give you anything less.

If you have an issue whereby your entire business is impaired and your staff are seriously affected, then we will guarantee to respond to you within 2 HOURS.

It's good to be in the know, so that's why we give all of our clients access to our helpdesk to allow them to track their current and historic support requests from initial contact through to resolution. By providing you and your staff with access, you can monitor our performance so there's no guessing as to who, where, when and how long your issues will be resolved.

Are you getting the most from your IT?  Together we can answer that! We hold quarterly onsite reviews with your own dedicated account manager to discuss face-to-face your systems, our performance and identify any areas that need more focus, improvement or change.

No surprise invoices at the end of the month. Clearly defined fixed costs so you can precisely plan your finances and budget. If you up-size/downsize, we simply adjust our support costs the following month to reflect your circumstances. Flexibility and freedom is key, and that's what matters - If you're happy, we're happy! Any additional work is clearly defined, budgeted and pre-arranged beforehand.

We commonly identify and fix issues as and when they occur and fix them in the background before they impact you, so you might think we're not doing anything for you, that's why all of our Monthly IT Support clients get comprehensive daily, weekly and monthly reports containing a history of captured issues, and helpdesk tickets.

Occasionally there are things that don't quite work as you would like them, or maybe you wonder if there's an easier way to do things, but don’t like to ask.  Our unique 'Sit in' days are designed to add an extra boost to your IT and productivity. Your dedicated Support Engineer will spend an optional (but most importantly - free) pre-arranged day at your office to carry out their normal day-to-day work, but allows you and your staff access to their skills and their keen eye. This day gives them opportunity to observe a normal working day at your office and helps to identify any issues that may need to be addressed.  These days also helps build our relationship with you and your staff.

We are able to track our engineers and you can see where they are at a click of a button. This enables us to keep clients informed of ETA’s, real time positioning, response times and more.

All of your peripheral equipment is covered as part of your Monthly IT Support Contract. This means printers, network switches, routers, scanners, etc.

All of our customers have access to their systems information. Any information we collect about your system (such as usernames, passwords etc) is made available via a secure online portal to designated key members of your staff. Just because we manage your system, doesn’t mean the information we hold isn’t relevant or important to you, after all it’s your equipment, so why shouldn’t you know what we know about it – right?!

Our monthly contract is just that – monthly! As long as we’re doing are job properly, there shouldn’t be any reason for you to leave us, so why tie you down to a lengthy contract? Our contracts last as long as YOU want. This builds a positive two-way relationship if you know that we are motivated to continually come up to scratch because you can end it at any time!

New clients can claim a full refund of all fees if they are not 100% satisfied after the first 60 days of signing their contract. Principally because new clients tend to choose us after a poor experience with another provider, we understand and feel this gives you the comfort that you are not jumping from the frying pan into the fire. We are yet to receive a claim.